Customer Service

We are available Monday - Friday 5am to 7pm Pacific Time (PST)

5 Ways To Reach Us:

1.  Phone: 1-833-787-4777 (1-833-STRIPS-7) 

2.  Email: cs@xeteor.com

3.  SMS Text Message: 702-659-7022

4.  Online Chat (gray icon in the lower right corner)

5.  Contact us here.

If you are calling outside of business hours or we miss your call, please leave us a message.  We return all messages

DUE TO THE HIGH VOLUME OF ROBOCALLS, WE RETURN ALL CALLS WITH A MESSAGE.  WE LOVE ROBOTS, BUT HUMANS GET FIRST PRIORITY.

Our customer service philosophy is "at the speed of right."

We take preemptive measures to ensure a great hassle-free experience.

To ensure your satisfaction:

1.  We clearly display expiration dates before you purchase.

2.  We offer free shipping both ways (on returns also).

3.  We offer a 100-day return policy with no restocking fees.

To eliminate defective products:

1.  We only source products from reliable manufacturers, wholesalers and distributors.

2.  We store our products properly and only ship our test strips in insulated thermal mailers.

3.  We package our test strips with bubble wrap to prevent crushing during shipment.

ATTENTION MEDICARE PATIENTS: xeteor is NOT an accredited Medicare supplier. We work solely with people who pay out of pocket for their supplies.