Contact Xeteor Customer Service
Need help with an order, shipping question, return, or product comparison? Our customer service team is here to help.
Real people answer. We do not use an automated phone maze to keep customers away from support. If you call, email, or text us during business hours, you are reaching a real team that understands our products.
We usually respond in less than 24 hours during the business week.
Hours: Monday - Friday, 9am - 5pm PST
Call: 1-833-787-4777
Email: [email protected]
Text: 702-659-7022
How We Help
Xeteor.com is built to make generic OTC shopping easier, especially for seniors, caregivers, and customers buying for a spouse, parent, or family member.
We can help with:
- Order questions: shipping status, tracking, returns, replacements, or checkout help.
- Product questions: package size, expiration dates, ingredients, brand comparisons, or how a generic compares to a brand-name product.
- Generic OTC routing: help finding the closest practical alternative when your usual product is out of stock, discontinued, hard to find, or too expensive.
- Senior-friendly support: real help by phone, email, or text without complicated phone menus.
Trying to replace a product you used to buy?
Tell us the brand name, active ingredient, package size, or a link/photo of the product if you have it. We will do our best to help you understand your options.
Our Customer Service Philosophy: At the Speed of Right
We would rather give you the right answer than rush you into the wrong product. Our goal is to make the shopping experience clear, accurate, and hassle-free.
To help protect your order and your confidence:
- We clearly display expiration dates before you purchase whenever available.
- We offer free shipping on orders over $30, and qualifying Savings Packs include free shipping automatically.
- We back every purchase with a 100-day return policy and no restocking fees.
- For sensitive items shipped directly from Xeteor, we may use protective packaging such as thermal mailers when appropriate.
- Some items ship directly from Xeteor, while others may ship through trusted healthcare distribution partners for faster availability.
Before You Contact Us
To help us answer quickly, please include your order number if you are contacting us about an existing order.
If you need help finding a product, please include any details you have, such as:
- The brand name you are trying to replace
- The active ingredient and strength, if known
- The bottle size, tablet count, or package size
- Whether you need a liquid, tablet, cream, drops, spray, patch, or powder
- Whether you are buying for one-time use, repeat use, senior care, or household stock-up
Important Medicare Notice
ATTENTION MEDICARE PATIENTS: Xeteor.com is not an accredited Medicare supplier. We work with customers who pay out of pocket for their OTC products, diabetic supplies, and healthcare essentials.
We do not bill Medicare, Medicaid, private insurance, or prescription drug plans.
OTC Products Only
Xeteor.com is a retailer of over-the-counter products only. We do not sell, dispense, or fulfill prescription medications.
Our educational content and customer support are for informational purposes only and are not a substitute for professional medical advice. If you have a medical question about whether a product is right for you, please ask your doctor, pharmacist, or other healthcare professional.
Learn More About Xeteor
Want to know what sets us apart from large marketplaces? See why customers choose Xeteor.com over Amazon and Walmart for generic OTC products.
Need help comparing generic OTC products? Visit our OTC Generic Guides for plain-English product comparisons, brand-name alternatives, and generic routing guides.