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Customer Service

We are available Monday - Friday 9am to 5pm Pacific Time (PST)

4 Ways To Reach Us:

1.  Phone: 1-833-787-4777 (1-833-STRIPS-7) 

2.  Email: cs@xeteor.com

3.  SMS Text Message: 702-659-7022

4.  The best way to contact us is here.

If you are calling outside of business hours or we miss your call, please leave us a message.  We return all messages

DUE TO THE HIGH VOLUME OF ROBOCALLS, WE WILL ONLY RETURN CALLS WITH A MESSAGE.  WHILE WE LOVE ROBOTS, THIS IS TO ENSURE OUR CUSTOMERS GET FIRST PRIORITY OVER THE ROBOTS.

Our customer service philosophy is "at the speed of right."

We take preemptive measures to ensure a great hassle-free experience.  We hope you never have to contact us.  However, if you do need to contact us for any reason, we're happy to chat.

To ensure your satisfaction:

1.  We clearly show you expiration dates before you purchase.

2.  We offer free shipping both ways (on returns also).

3.  We offer a 100-day return policy with no restocking fees.

To eliminate defective products:

1.  We only source products from reliable manufacturers, wholesalers and distributors.

2.  We store our products properly and only ship our test strips in FDA-compliant insulated thermal mailers.

3.  We package our test strips with cardboard, bubble wrap and sometimes a coffee sleeve to prevent crushing during shipment.

ATTENTION MEDICARE PATIENTS: xeteor is NOT an accredited Medicare supplier. We work solely with people who pay out of pocket for their supplies.