We are available Monday - Friday 9am to 5pm Pacific Time (PST)
5 Ways To Reach Us:
1. Phone: 1-833-787-4777 (1-833-STRIPS-7)
2. Email: firstname.lastname@example.org
3. SMS Text Message: 702-659-7022
4. Online Chat (gray icon in the lower right corner)
5. Contact us here.
If you are calling outside of business hours or we miss your call, please leave us a message. We return all messages.
DUE TO THE HIGH VOLUME OF ROBOCALLS, WE WILL ONLY RETURN CALLS WITH A MESSAGE. WHILE WE LOVE ROBOTS, THIS IS TO ENSURE OUR CUSTOMERS GET FIRST PRIORITY OVER THE ROBOTS.
Our customer service philosophy is "at the speed of right."
To ensure your satisfaction:
1. We clearly show you expiration dates before you purchase.
2. We offer free shipping both ways (on returns also).
3. We offer a 100-day return policy with no restocking fees.
To eliminate defective products:
1. We only source products from reliable manufacturers, wholesalers and distributors.
2. We store our products properly and only ship our test strips in FDA-compliant insulated thermal mailers.
ATTENTION MEDICARE PATIENTS: xeteor is NOT an accredited Medicare supplier. We work solely with people who pay out of pocket for their supplies.