We are available Monday - Friday 9am to 5pm Pacific Time (PST)
3 Ways To Reach Us:
1. Phone: 1-833-787-4777 (1-833-STRIPS-7)
2. Email: firstname.lastname@example.org.
3. The best way to contact us is here.
If you are calling outside of business hours or we miss your call, please leave us a message. We return all messages.
DUE TO THE HIGH VOLUME OF ROBOCALLS, WE WILL ONLY RETURN CALLS WITH A MESSAGE. WHILE WE LOVE ROBOTS, THIS IS TO ENSURE OUR CUSTOMERS GET FIRST PRIORITY OVER ROBOTS.
Our customer service philosophy is "at the speed of right."
To ensure your satisfaction:
1. We clearly show you expiration dates before you purchase.
2. We offer free shipping both ways (on returns also).
3. We offer a 100-day return policy with no restocking fees.
To eliminate defective products:
1. We only source products from reliable manufacturers, wholesalers and distributors.
2. We store our products properly and only ship our test strips in FDA-compliant insulated thermal mailers.
ATTENTION MEDICARE PATIENTS: xeteor is NOT an accredited Medicare supplier. We work solely with people who pay out of pocket for their supplies.