Customer Service

We are available Monday - Friday 9am to 5pm PST by phone at 1-833-787-4777 (1-833-STRIPS-7) and email at cs@xeteor.com.  The best way to contact us is here.

Our philosophy is "at the speed of right".  This means we take preemptive measures to ensure a great hassle-free experience.  We hope you never have to contact us (that's why you're shopping online right?).  However, if you do need to contact us for any reason, we're happy talk to you.

To ensure your satisfaction:

1.  We clearly show you expiration dates before you purchase.

2.  We offer free shipping both ways (on returns also).

3.  We offer a 100-day return policy with no restocking fees.

To eliminate defective products:

1.  We only source products from reliable manufacturers, wholesalers and distributors.

2.  We store our products properly and only ship our test strips in FDA-compliant insulated thermal mailers.

3.  We package our test strips with cardboard, bubble wrap and sometimes a coffee sleeve to prevent crushing during shipment.

ATTENTION MEDICARE PATIENTS: xeteor is NOT an accredited Medicare supplier. We work solely with people who pay out of pocket for their supplies.