Shipping and Return Policies
Quick answer: Xeteor offers fast nationwide shipping, free shipping on qualifying orders, and a 100-day return policy on eligible unopened items, including generic OTC products, blood glucose test strips, diabetic supplies, vitamins, and healthcare essentials.
Some orders ship directly from Xeteor, while network and partner-fulfilled items may ship through trusted healthcare distribution partners. If your order includes multiple items, they may ship separately and arrive in more than one package.
All Savings Packs Ship FREE!
No coupon needed. Add your items and choose FREE Shipping at checkout. It’s on us.
Fast, Reliable Shipping from Xeteor and Trusted Fulfillment Partners
Orders placed by 3:00 PM PST, Monday through Friday, usually ship the same business day when fulfilled directly from Xeteor.
Network and partner-fulfilled items usually ship within 1 to 2 business days. These items may ship from trusted healthcare distribution partners instead of our Las Vegas facility.
This helps us offer more products, reduce out-of-stock problems, and route orders through the most reliable available fulfillment option.
How Your Order May Ship
- Xeteor-direct shipments: Packed and shipped directly by Xeteor. These orders usually ship the same business day when placed before 3:00 PM PST, Monday through Friday.
- Network or partner-fulfilled shipments: Shipped through trusted healthcare distribution partners. These orders usually ship within 1 to 2 business days.
- Split shipments: If your order includes multiple items, they may ship separately and arrive on different days.
You will receive tracking information once your shipment is processed. If your order ships in multiple packages, you may receive more than one tracking number.
Estimated Shipping Times
Shipping estimates are shown in business days. Transit times do not include weekends, holidays, carrier delays, or the time needed to process and pack an order.
| Fulfillment Path | Typical Processing Time | Typical Transit Time | Notes |
|---|---|---|---|
| Xeteor-direct orders | Usually same business day before 3:00 PM PST, Monday-Friday | Usually 2-8 business days with standard shipping | Ships from Xeteor when inventory is fulfilled directly by us. |
| Network / partner-fulfilled orders | Usually 1-2 business days | Varies by warehouse, carrier, and destination | May ship from a trusted healthcare distribution partner. |
| Split shipments | May vary by item | Packages may arrive on different days | Common when part of an order ships from Xeteor and part ships from a partner. |
Shipping Options
- Standard Shipping: $4.99, usually 3-8 business days after shipment
- FREE Shipping: Orders over $30, all Savings Packs, and qualifying Close-Out deals
- UPS Ground: $14.99, for customers who prefer UPS when available
- Expedited USPS Options:
- 2-3 business days: $15.00
- 1-2 business days: $50.00
Expedited options may not be available for all items, destinations, or partner-fulfilled orders. If an expedited option is unavailable at checkout, the order will ship using the available shipping method shown.
We ship only within the United States and U.S. territories. Holidays, weekends, carrier volume, weather, and local delivery conditions may cause delays.
For Alaska, Hawaii, U.S. territories, and APO/FPO addresses, expedited options may be unavailable. Please allow additional time for delivery.
Tracking and Delivery Updates
Tracking numbers are provided with shipped orders. Please note that carrier scans may occasionally be delayed, especially during weekends, holidays, severe weather, or high-volume periods.
For USPS shipments, customers may want to sign up for USPS Informed Delivery for additional delivery visibility.
If your order ships in more than one package, each package may have its own tracking number and delivery date.
Packaging
Packaging may vary depending on how your order is fulfilled.
For Xeteor-direct shipments, we may use bubble wrap, padded mailers, boxes, or insulated thermal bubble mailers when appropriate. Larger orders, liquids, multi-packs, blood glucose test strips, diabetic supplies, or more sensitive items may receive additional protective packaging.
Network and partner-fulfilled orders may arrive in the distribution partner’s standard packaging. These packages may look different from Xeteor-direct shipments and may not use the same thermal mailers or packing materials shown on our packaging page.
For sensitive items shipped directly from Xeteor, insulated thermal mailers may be used when appropriate to help reduce exposure to heat during normal transit. Thermal mailers are not refrigerated shipping and are not cold-chain packaging.
Learn more about Xeteor packaging.
Why Some Orders Arrive in Multiple Packages
Some orders are routed through more than one fulfillment path. For example, one item may ship directly from Xeteor while another ships from a healthcare distribution partner.
If this happens, your packages may arrive on different days, from different locations, or with different carriers. This does not necessarily mean anything is missing. It usually means we are moving each available item through the fastest reliable path.
Return Policy
100-day return policy. No restocking fees. Free return shipping on approved returns.
We accept returns on eligible unopened, unused items in their original packaging. To start a return, please email [email protected] with your order number or receipt.
After your return is approved, we will provide return instructions and, when applicable, a prepaid return label. Please do not send items back to the address on a partner-fulfilled package unless Xeteor customer service specifically instructs you to do so.
If your order arrived in multiple shipments, please tell us which item or items you want to return so we can provide the correct instructions.
If a package is returned due to an undeliverable address, refused delivery, or an incorrect address provided at checkout, the original shipping cost may be deducted from your refund.
Return Instructions
- Email [email protected] with your order number or receipt.
- Tell us which item you want to return and whether it is unopened and unused.
- Wait for return approval and instructions from Xeteor customer service.
- Use the provided return label or return instructions.
- Refunds are issued after the returned item is received and inspected.
Refunds
Once we receive and inspect your return, we will notify you and issue any approved refund to your original payment method. Refunds are typically processed within 14 days after return inspection.
Missing your refund? Please check with your bank, card provider, PayPal, Venmo, Apple Pay, or Google Pay account first. If there is still no update, email us at [email protected].
Exchanges and Damaged Items
We only replace items that are defective, damaged, or incorrect. If your order arrives damaged or you received the wrong item, please email [email protected] as soon as possible.
Please include your order number and photos of the item, packaging, and shipping label if available. This helps us review the issue and resolve it faster.
Sales Tax
We collect 8.265% sales tax for orders shipped to Nevada addresses.
Need Help Comparing Diabetes Supplies?
Many customers also come to Xeteor for affordable cash-pay diabetic testing supplies, including blood glucose test strips, meters, lancets, and control solution. Visit our Diabetes Management Guides for help comparing testing supplies, compatibility, expiration dating, and out-of-pocket value.
Joe’s Translation: Some orders ship from Xeteor, and some ship through our healthcare distribution network.
That means your order may arrive in one package or multiple packages. Xeteor-direct shipments may use thermal mailers or extra protective packaging when appropriate. Network shipments may arrive in partner packaging. Either way, the goal is to help your order arrive in good condition through the most reliable available path.