USPS & UPS are experiencing delays due to weather. Please allow an extra day or two for delivery. Thank you!
99% of orders placed before 3 pm PST (6 pm EST) ship same day.
ESTIMATED SHIPPING TIMES IN BUSINESS DAYS (3 - 8 Business Days)
| Location | Earliest | Average | Latest |
| United States | 2 days | 3.3 days | 8 days |
| Arizona, California, Nevada, Utah | 2 days | 2.3 days | 4 days |
| Las Vegas, Nevada | 1 day | 1 day | 2 days |
Shipping
We offer FREE standard shipping on orders over $30.
In addition, all Savings Packs and Close-Out items automatically qualify for free shipping.
Please note that we only ship within the United States and its territories. International shipping is not available at this time. Most orders are processed and shipped within 24-48 hours of receipt. However, shipping transit times do not include the time required to pick and pack your order. We recommend allowing at least 24-48 hours for order preparation. Please note that shipping times may vary due to holidays and weekends.
We primarily ship using the US Postal Service (USPS). While tracking numbers are provided for all shipments, USPS scanning can sometimes be inconsistent. To help monitor your packages, we highly recommend signing up for USPS Informed Delivery.
For orders shipping to Alaska, Hawaii, US territories, and military APO/FPO addresses, expedited shipping options are not available. Please allow additional time for delivery to these locations. Additionally, extra shipping time may be required during USPS holidays.
Shipping Options
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Standard Shipping (3-8 business days): $4.99
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UPS Ground: $14.99 per order (For customers who prefer delivery by UPS).
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USPS Expedited Options:
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2-3 Business Days: $15.00 per order.
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1-2 Business Days: $50.00 per order.
Return Policy
We offer 100-day returns with no restocking fees and free shipping. Please note that we provide only one pre-paid return label per customer, so ensure you return the correct product. If a product is returned to us due to an insufficient address, we will process a refund deducting the shipping cost.
To qualify for a return, your item must be unopened, in its original condition, and in the original packaging.
To initiate a return, email us at [email protected] with your receipt or proof of purchase. Upon approval, we will provide a pre-paid return shipping label. Once the returned item is received and inspected, a refund will be issued if all requirements are met.
Sales Tax
We charge 8.265% sales tax in Nevada.
Packaging
We take extra care to ensure the safe delivery of your test strips by using thermal mailers designed to protect against heat, humidity, and improper storage during shipment.
From the Manufacturer: In a 36-hour thermal test conducted by a third-party lab, our insulated thermal materials outperformed the competition. After 24 hours, the contents of our mailers were 10°F cooler than EPS Foam and 15°F cooler than other reflective/bubble liners.
For larger orders, we use sturdy boxes to provide additional protection during transit.
Learn more about our packaging here.
Refunds
Once your return is received, we'll notify you of receipt of your returned item. We will also notify you on the status of your refund. After approval, a credit will automatically be applied to your credit card or original method of payment within 14 days.
Late or missing refunds
If you haven’t received your refund, please check your bank account. If the refund has not posted, then contact your credit card company. There is often a processing time before a refund is posted, so it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].