Contour Next One Meter Error Codes: A Comprehensive Guide
Understanding Contour Next One Error Codes
If you're a user of the Contour Next One Meter, you may have encountered error codes during your glucose testing. These error codes can be essential indicators, helping you ensure the accuracy of your results and maintain your diabetes management routine. In this blog post, we'll walk you through the various Contour Next One Meter error codes and explain what each one means. We'll also give you tips on how to avoid errors. We've gathered this data from the Contour Next One Meter User Manual for your convenience.
There are 3 Types Contour Next One Meter Error Codes:
- Strip Errors - These errors involve the blood glucose strip. For example, the strip is inserted incorrectly.
- Testing Errors - These errors usually involve temperature.
- System Errors - These errors are an issue with the meter hardware itself.
Contour Next Strip Error Codes - Strip Errors - E1 - E8:
Error Code E1 - Too Little Blood: This error code appears when you haven't applied enough blood to the test strip. To resolve it, remove the strip and repeat the test with a new strip. Ensure that you provide an adequate blood sample during your next attempt.
Error Code E2 - Used Test Strip: If the meter detects a used test strip, it will display E2. Remove the used strip and replace it with a new one. Make sure to use a fresh test strip for an accurate reading.
Error Code E3 - Strip Upside Down: This code indicates that you've inserted the test strip upside down. Simply remove the strip and insert it correctly with the contact side facing up.
Error Code E4 - Wrong Strip Inserted: E4 signifies that you've inserted an incompatible strip. Remove the strip and use a Contour Next test strip instead. Using the correct strip is crucial for accurate results. If you have questions about compatibility, visit Contour Test Strips Compatibility with Contour Next Meters: A Guide.
Error Code E6 - Moisture Damaged Strip: When the test strip has been exposed to moisture and may have been compromised, the meter displays E6. Remove the strip and repeat the test with a new, undamaged strip.
Error Code E8 - Strip or Test Errors: E8 is a general strip or test error code. If you encounter this error, repeat the test using a new strip. If the error persists, it's advisable to contact Customer Service for further assistance (contact details below).
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Contour Next One Meter Error Codes - Testing Errors - E20 - E28:
Error Code E20 - Testing Errors: E20 represents testing errors. To address this, redo the test using a new strip. If the error persists, contact Customer Service for guidance and support.
Error Code E24 - Too Cold to Test Control Solution: E24 indicates that the meter, strip, and control solution are too cold to perform a control solution test. To resolve this, move the meter, strip, and control solution to a warmer area and attempt the test again after waiting for 20 minutes.
Error Code E27 - Too Cold to Test: E27 suggests that the environment is too cold for testing. Move the meter, strip, and control solution to a warmer area and try the test in 20 minutes.
Error Code E28 - Too Hot to Test: E28 is displayed when the meter and strip are in an environment that's too hot for testing. Move the meter and strip to a cooler area and perform the test after waiting for 20 minutes.
Contour Next One Meter Error Codes - System Errors - E30 - E99:
Error Codes E30-E99 - Meter Software or Hardware Malfunctioned: These codes indicate a system error caused by meter software or hardware malfunction. To address this, turn the meter off and then back on. If the error persists, contact Customer Service for assistance.
Contour Next One Meter Error Codes: How to Avoid Them
Now that you know what the error codes mean, here's how you can avoid common errors with your Contour Next meter and test strips.
- Make sure you are using the correct test strips. The Contour Next One Meter only works with Contour Next test strips. Using the wrong test strips can result in inaccurate results.
- Store your test strips properly. Test strips should be stored in a cool, dry place. Avoid exposing them to direct sunlight or extreme temperatures.
- Use a fresh test strip for each test. Do not reuse test strips.
- Apply enough blood to the test strip. If you do not apply enough blood, the meter will display an error code.
- Insert the test strip correctly. The test strip should be inserted into the meter with the contact side facing up.
- Wait for the meter to beep before removing the test strip. Do not remove the test strip too early, as this can result in inaccurate results.
- Clean the meter regularly. Wipe the meter with a damp cloth after each use.
Contour Next One Meter Error Codes: Additional Tips
- Wash your hands before testing. This will help to prevent dirt and bacteria from contaminating your blood sample.
- Choose a finger that is clean and dry. Avoid testing on fingers that are swollen or have wounds.
- Prick your finger on the side. This is the least painful area to prick your finger.
- Massage your finger gently. This will help encourage blood flow.
- Apply the blood to the test strip immediately. Do not let the blood dry before applying it to the test strip.
By following these tips, you can help to avoid common errors and ensure accurate results with your Contour Next One Meter.
Contacting Contour Next Customer Service - A Checklist:
If you need to contact Ascensia Customer Service for support regarding Contour Next One Meter error codes, their phone number is 1-800-348-8100 and they are available from Monday - Friday 8 am to 12 am (midnight) EST. They provide support in both English and Spanish.
Below is a checklist of the information to gather to ensure a smooth experience:
- Have your Contour Next ONE blood glucose meter, Contour next test strips, and Contour next control solution available when you call.
- Locate the model number and serial number on the back of the meter.
- Check the test strips' expiration date on the bottle.
- Verify the battery status.
Contour Next One Meter Error Codes: A Final Word
Understanding these error codes and how to respond to them can help you maintain accurate and reliable glucose monitoring with your Contour Next One Meter. If you encounter persistent issues or have questions, don't hesitate to reach out to Customer Service for guidance.
Remember, accurate testing is essential for effective diabetes management, and being familiar with these error codes can help ensure the quality of your results.
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Disclaimer: This post is intended for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor or another qualified health provider with any questions you may have regarding a medical condition or before starting any new treatment. Do not disregard professional medical advice or delay in seeking it because of something you have read in this post.
